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Activ respects and values the privacy of all information we handle about our Clients, Members and Volunteers by complying with the Commonwealth Privacy Act 1988 and its principles. We collect and securely store personal and sensitive information for the primary purpose of providing services for people with disability and their families/carers, including our duty of care obligations.
Personal or sensitive information will only be used or disclosed for the primary purpose for which it was collected. However, there may be times when it is necessary for Activ to use or disclose this information, such as to prevent a threat to health or where it is required by law or by a Government Department under an act of legislation.
We will seek and obtain prior consent if any personal or sensitive information is disclosed for any other reason than the primary purpose for which it was collected.
Activ treats all confidential information we hold (even where it is not specifically covered by the Privacy Act) with the same level of care and security that applies to our obligations for personal and sensitive information we hold under the Privacy Act. Examples include the commercial information we collect and hold from our business customers and suppliers.
Personal Information is defined as information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. Common examples of personal information we collect and hold includes a Client’s full name, date of birth & home address.
Personal information may be stored electronically, in hard-copy documents, spoken words and/or photographs.
Sensitive information is defined as information about an individual's race, political membership or opinions, religion, membership of professional trade association or union, sexuality, criminal record or health.
Activ is committed to ensuring that all personal/sensitive information we hold is handled in accordance with the 10 National Privacy Principles of the Privacy Act 1988.
The National Privacy Principles (NPPs) are the base line privacy standards which Activ complies with in relation to personal and sensitive information we hold.
Activ only collects personal information that we need for the services and activities we provide to our Clients.
When we collect personal information we identify ourselves, advise how we can be contacted, inform the Client and Family that he or she is able to access their information and we advise why we need the information and who we may disclose it to.
Activ does not use or disclose personal information about a Client for a purpose other than the primary purpose of delivering our services unless the individual has consented to the use or disclosure. Activ does not release any personal information to third parties for marketing purposes.
NPPs 3 & 4: Information Quality and Security
Activ takes all reasonable steps to:
- Ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date;
- Protect personal & sensitive information we hold from misuse, loss and from any unauthorised access, modification or disclosure.
NPP 5: Openness
Activ maintains and makes available a “Privacy Information for Clients” brochure that explains our policies on the management of personal and sensitive information we collect and hold. If you wish to access a copy of our brochure please click here.
NPP 6: Access and Correction
Activ provides all of our Clients the right to access their personal information, and the right to have that information corrected if it is inaccurate, incomplete or out-of-date.
NPP 7: Identifiers
Activ’s Privacy Policy states that we must not use Government identifiers (e.g. Medicare numbers) as internal Client identifiers.
NPP 8: Anonymity
Wherever it is lawful and practicable, individuals have the option of not identifying themselves when dealing with Activ.
NPP 9: Trans-border Data Flows
The Privacy Act has strict guidelines for the transfer of personal information outside of Australia. Activ does not transfer any personal or sensitive information we hold overseas.
NPP 10: Sensitive Information
Higher standards apply under the Privacy Act to the handling of sensitive information.
Activ does collect and hold Client sensitive information (eg. health & medication information) to allow us to perform our services and obtain consent to do so.
Privacy Officer
For a copy of our Privacy Policy or any further information you may require, please contact our Privacy Officer on 9387 0555.
Complaints about Breaches of Privacy
If you believe that your personal and sensitive information has not been treated with privacy, please contact our Privacy Officer by telephoning 9387 0555 or by e-mail at: Privacy@activ.asn.au
Activ welcomes complaints as it provides feedback on our services and enables us to make service improvements. We will strive to resolve your complaint internally. If we are unable to resolve your complaint satisfactorily, you may request the Federal Privacy Commissioner to have your complaint investigated. For more information about how you may lodge a complaint with the Federal Privacy Commissioner, please contact the Commissioner's hotline service on 1300 363 992.
Online Payment Security
In order to make Online Payments to the Activ Foundation website as safe as possible all website credit card transactions are authorised by a secure environment provided by Westpac Payment Gateway Web Advantage
Confidential information including Activ Foundation website visitors’ credit card details are encrypted on transmission from the client's browser to Westpac using industry standard Secure Sockets Layer (SSL) 128-bit encryption technology provided by www.instantssl.com from www.comodo.com.
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