Training FAQ & Additional Information

Frequently Asked Questions

We’ve collated and answered the most frequently asked questions related to our training. View our answers below! RTO No. 51960.

Do you offer face-to-face courses outside of the Perth metropolitan area?

Yes, we offer training in regional areas of WA. All courses and their location are included in the course catalogue. If you do not see what you are looking for, please contact Activ Pathways by phone or email to discuss your requirements.

I can’t find what I am looking for do you create courses to meet our requirements?

Yes, we can tailor or develop courses for you or your team. Please contact Activ Pathways by phone or email to discuss your requirements.

I would like to use my own trainer to deliver your course content, is this possible?

Yes, please contact Activ Pathways by phone or email to discuss your requirements.

I am unable to attend my training session today, what do I do?

You are required to make every effort to attend scheduled training sessions. If you cannot attend, please contact your trainer or Activ Pathways as soon as possible. Activ Pathways can be contacted on (08) 9387 0555.

When will I receive my certificate or statement of attainment?

You will receive your Record of Achievement or Statement of Attainment after your course has finished and all marking completed. Certificates will be presented at graduation. If you are unable to attend graduation it will be posted to you with the Record of Achievement. Unofficial copies of certificates can be printed from Activ Learning in My Courses. Certificate of Participation for non-accredited courses can be printed from Activ Learning in My Courses.

What if I change my mind? Do I get refund?

All Activ Pathways courses are guided by the Cancellation Policy. If you do change your mind, you need to contact Activ Pathways as soon as possible to ensure you are eligible for a refund. Generally, a cancellation within 5 days of the start date is not refunded.

We look forward to speaking with you.