Annual Report 2016
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CEO Report

Danielle Newport

The past year has been both an exciting and challenging time for Activ as we continue to navigate our way through the changing environment, including the NDIS trials. Personally, it has also been a rewarding year for me as I settle into my new role of Chief Executive Officer, taking over from our outgoing CEO Tony Vis. 

Tony was a committed leader and it was my pleasure to learn from him in my previous roles. I would like to thank Tony for his guidance and leadership, which played an important role in positioning Activ for success into the future.

As always, Activ’s focus is firmly on our customers; repositioning and evolving our supports to ensure that they are person centred. With this in mind, in late 2015, we started a review of how we currently do things within different areas of the business so we could identify opportunities for improvement. This approach is in keeping with the strategies identified in our Activ Blueprint, including to ‘deliver an integrated service’ and ‘live a customer driven culture’. Read more…

The outcome of these discussions was the framework for a new organisational structure, with a firm focus on our customers. These changes commenced in May 2016 and saw the Activ Executive Team change from General Managers to Executive Managers, covering the portfolios of Strategy, Operations, Finance and Infrastructure, and People and Quality. It was my pleasure to appoint Mark Furr as the Executive Manager Operations in May, with the remainder of the positions filled by Acting Executive Managers while a formal recruitment process took place. Supporting our customers and their families is at the centre of everything that we do and these changes are integral to ensuring that our internal structure is reflective of that purpose. 

This year, we were excited to celebrate our 65th anniversary, making us one of the oldest disability service providers in the state. As an organisation, we are proud of our heritage and respect the outstanding contribution that our founding families and members have made to Activ. 

An important part of continuing to engage with our customers and their families is finding more relaxed and informal opportunities to share experiences and celebrate individual successes. Throughout the year, Board Members, many managers, staff and I have attended open days, forums and events, including Activ Artspace and the Activ Pathways graduation ceremonies that have provided us with excellent ways to connect and celebrate. 

During 2016, Activ was pleased to launch the Friends of Activ program. Friends of Activ is a community engagement program dedicated to maintaining, strengthening and building our relationships with those individuals and families who would formerly have been Activ members and trustees. I have enjoyed the opportunity to connect with a number of these family members over the past few months and I look forward to continuing to build on these relationships and extending the program to include newer families throughout the coming year. 

Activ takes its role in the community very seriously, and the Chevron City to Surf for Activ series has again provided a fantastic way for us to raise awareness about disability, break down barriers and encourage financial support from the local community. The focus of 2015’s series was our customers. Local customer ambassadors from each of the regions have helped to promote the event and encourage community participation by sharing their dreams and aspirations. This was a great innovation, bringing the events back to Activ’s purpose of enabling people living with disability to live a better life. Regional customer ambassadors will now be a focus for future City to Surf events. In 2016, we have plans for an ‘Activ All Stars Team’ to take part in the whole series to increase local community connections and inspire participation from across those communities. 

As I reflect on the past year, I would like to acknowledge the efforts and successes of our dedicated staff and volunteers, and sincerely thank them for their contribution and commitment to our great organisation. These individuals make Activ the organisation that it is today and I am very proud to be counted amongst them.

I look forward to the coming year as we continue to listen and learn and honour our shared passion for people. 

Danielle Newport
Chief Executive Officer


Our Customers

Activ as an organisation is focused on our key purpose – enabling people living with disability to achieve a better life. Our customers are at the centre of everything that we do and every decision made by our organisation reflects this purpose.

our customers person centered planning


Person Centred Planning

Person centred or individualised plans are an integral part of Activ’s customer centric culture as they identify what is important to the customer, highlights the goals they wish to achieve and in many cases forms the basis of their NDIA or WA NDIS Plans. 

As at 30 June:

  • 94% of Activ’s customers across Accommodation and Business Services have a completed Person Centred Plan
  • 84% of customers have a plan that has been reviewed within the past 12 months

    Andrew our customers accommodation  


    Throughout 2016 Activ’s Supported Accommodation services continued to be focused on a person centred, individualised approach in line with our overall Activ Blueprint.

    Key achievements over the past 12 months included:

    • Delivering almost one million hours of accommodation support to residents; 
    • Transition of a number of Activ’s houses into MyWay or NDIS funding;
    • Development of hubs in regional locations of Albany and Geraldton; and
    • Acquisition of 3 Disability Services Commission Metro Group homes.

    32-year-old Andrew has been with Activ for 12 years. Fun, outgoing and independent, Andrew works at Activ Property Care and shares his Activ home with four other housemates. Watch his story!

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    our customers community



    Community and lifestyle supports are an integral part of Activ’s services, providing personalised, individualised support options to customers tailored to their dreams, goals and aspirations.

    Key achievements during the year include:

    • Continuing to develop and offer an individualised service methodology that allows supports and services to be tailored to the needs of the individual;
    • Introduction of the Award Scheme Development and Accreditation Network (ASDAN) suite of qualifications;
    • Developing models of support that focus on each customer’s individual goals, managed from a whole of life view; and
    • Volunteers contributing nearly 30,000 hours of support to more than 500 individuals across the state.

    Robbie Shaw our customers employment



    Activ provides employment to more than 1,050 people living with disability across metropolitan and regional Western Australia.

    Activ Business Services provides over 500 quality products and services to over 200 customers across Western Australia, including Kmart, the Water Corporation and The Royal Agricultural Society.

    In both metropolitian and regional locations more than 100 employees provide a wide range of Property Care services which are utilised by businesses across the state. Services include landscaping, conservation and rehabilitation work, reticulation and water-wise solutions, and gardening maintenance.

    Robbie Shaw here works onsite at the Kmart Distribution Centre in Canninngvale where we recently celebrated the two millionth box unpacked! 

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    Christine Taylor our customers transport



    Supporting customers to get to and from commitments, such as training or employment services, saw Activ Transport provide more than 35,000 hours of transport over 1,200,000kms to people living with disability across our state.

    Activ Transport oversees 23 buses, which undertake 23 separate bus runs, transporting more than 430 people to the organisations 14 Business Services Sites each and every day.

    Activ Employee Christine Taylor has been working Activ’s Osborne Park workplace for more than 10 years. Catching the bus to and from work is an important part of her daily routine. 

    “I enjoy catching the bus to work every day, I enjoy the passengers on the bus, I enjoy the driver and most of all I enjoy getting up every morning and coming to work,” she said.

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    Our People

    People Plan Progress

    2016 saw Activ develop an integrated HR strategy focused on six key pillars; Building an Achievement Orientated Culture; Talent Acquisition and Onboarding; Fostering Talent and Leadership Growth; Organisational Design, Performance Review and
    Development; Talent Analytics and HR Process Improvement and Workplace Health and Safety.

    The HR Plan has provided a clear focus for the organisation, with a number of key initiatives already underway.

    Key achievements include:

    • Communication of the Organisational Culture Survey Results and development of a Culture Plan which identifies key focus areas;
    • Creation of the Activ Futures Committee; 
    • Launch of Activ’s Reward and Recognition Program; and
    • Development of a Person Centred Recruitment Strategy, which is aligned with our organisation’s overall Person Centred Strategy.

    people plan progress tab

    Our Sustainability

    Activ’s commitment to health and safety continued to be an important part of our organisation’s growth throughout 2016. Our commitment to ensuring a safe and supportive environment for people living with disability across our state means that we are always striving to be at the cutting edge of occupational health and safety standards.

    our sustainability health and safety


    Health and Safety

    Throughout the year Activ successfully implemented the 2015 / 2016 Occupational Health and Safety Plan, which ensured that that organisation is implementing OSH best practice across the organisation. 

    Key achievements include:

    • Reduction in Activ’s Lost Time Injury rate of (LTIFR) from 19.3 in July 2015 to 10.8 in June 2016, which is largely due to Activ’s proactive injury management initiatives;
    • Development of an OSH Management System aligned to Australian Standards;
    • Establishment of OSH Committees for ACS Metro, Southern Services, Business Services Metro and Central Services Groups;
    • Delivery of OSH training sessions to Activ coordinators;
    • Development of a standardised way to report on OSH incidents;
    • Delivery of an OSH coaching system entitled “OSH Survival Skills”;
    • Establishment of Executive Manager safety walks; and
    • Delivery of injury management training to line managers.

    Our Financials

    Financial Summaries for the year ended 30 June 2016

    financial diagram

    Fundraising and Community Engagement

    Meet the dreamer Joshua

    City to Surf for Activ

    Activ’s major fundraising event, the Chevron City to Surf for Activ celebrated its 41st anniversary in 2015 and continued to be a fantastic celebration of community support and personal achievement. More than 35,000 participants took part in the Chevron City to Surf for Activ Series, which travelled across the state, starting in Karratha before heading to Geraldton, Albany, Busselton and finishing with the flagship event in Perth.

    For the first time in the event’s history, Activ engaged regional ambassadors to help celebrate and connect with the local community. Ambassadors Jon (Geraldton), John (Albany), Maree (Busselton) and Brenda and Josh (Perth) were the focus of Activ’s fundraising campaign, highlighting their dreams and how, through support from Activ, they have been able to achieve them. 

    Meet the Dreamers

    surfer Taj on board   

    Taj on board

    International surfing superstar Taj Burrow was engaged as Activ’s Perth ambassador for the 2015 event, generating mass media appeal and further promoting the event and the role it plays in supporting people with disability to reach their goals and achieve their dreams. A highlight in the lead up to the 2015 Perth event was the Taj Burrow surf school, which gave 10 Activ customers the chance to learn surfing from one of the best in the business. It was a fantastic day and helped to further promote Activ, the event, and the people we support. 

    View the Facebook Album



    Library leads the way

    The Activ Library continued to lead the way in providing services to parents and families living with disability, hosting a number of morning teas, open days and special events, including the selective mutism support groups, which helped to raise awareness about disability and shed light on a complex issue affecting young people in our community.


    digital marketing


    Digital takes focus

    Digital marketing and communications continued to be a focus for Activ, with increased engagement seen through our social media and digital channels over the past 12 months, which reflects the continual growth and adoption of this medium amongst our stakeholders and supporters.

    You can find us on:

    friends of activ   

    Friends of Activ

    The Connecting with Activ Framework continued to roll out in 2016, with the community engagement strategy, 'Friends of Activ’ launched, recognising and connecting with those families who played an important role in Activ’s history. 

    A community engagement program, Friends of Activ is dedicated to maintaining, strengthening and building on relationships with individuals and families who were formerly Activ members and trustees, bringing them together with our broader community connections for the benefit of the people we support.


    • Her Excellency the Honourable Kerry Sanderson AO Governor of Western Australia

    Vice Patrons

    • Cr Wade DeCampo, Shire President, Shire of Manjimup 
    • Dr Brad Pettitt, Mayor, City of Fremantle
    • Cr Trevor Vaughan, Mayor, Town of Victoria Park
    • Cr Henry Zelones, OAM, JP, Mayor, City of Armadale
    • Mr Barry McKenna, Mayor, City of Bayswater
    • Cr Paul Ng, Mayor, City of Canning
    • Mr Andrew Waddell JP, Shire President, Shire of Kalamunda
    • Cr Russell Aubrey, Mayor, City of Melville
    • Mrs Heather Henderson, Mayor, City of Subiaco
    • Mr Troy Pickard, Mayor, City of Joondalup
    • Mr Barry Sammels JP, Mayor, City of Rockingham

    • Cr Grant Henley, Mayor, City of Busselton
    • His Worship the Mayor Dennis W Wellington, Mayor, City of Albany
    • Ms Keri Shannon, Mayor, Town of Cambridge
    • Mr John Bowler, Mayor, City of Kalgoorlie-Boulder 
    • Mr Logan Howlett JP, Mayor, City of Cockburn
    • Cr Giovanni Italiano JP, Mayor, City of Stirling
    • Ms Marina Vergone, Mayor, City of Mandurah


    • Mr Murray Blanchard, AM, JP
    • Mr Colin Carle 
    • Mrs Hazel Costigan OAM
    • Mrs Dawn Daw
    • Mrs Maxine Hebiton

    • Mrs Frances Reeves (Rae)
    • Mrs Maida Stern OAM
    • Mrs Leonie Walker OAM
    • Mr John Franks

    • Mr Ken Booth
    • Mr Vernon Hollett
    • Mrs Jill Hollett
    • Mrs Chris Walter
    • Miss Shirley Booth

    Honorary Life Members

    • Mr Matthew Battrick
    • Mrs Ruby Broom
    • Mrs Gaye Brown
    • Mrs Barbara Carle
    • Mrs Pamela Carrier
    • Mrs Elaine Cooper
    • Mrs Ivy Jean Drinkwater
    • Mrs Pamela Fleming
    • Mr James Geary

    • Mrs Heather Greenless
    • Mr John Keogh
    • Mr Jo Leece
    • Mrs Leah Leece
    • Mrs Nancy Marsh
    • Mrs Nola Mumme
    • Mr AJ Myers
    • Mr Kenneth Nylander
    • Mrs Mavis Read

    • Mrs Vera Regan
    • Mrs Ellen Samson
    • Mr Leonadus Schaper
    • Ms Antoinette Schaper
    • Mr Ralph Stone
    • Mrs Ethel Tremain
    • Mr Peter Wahlsten
    • Mrs Barbara Whitmore

    Honourary Life Friends

    • Terry Stevenson
    • Elizabeth Stevenson


    Thank You

    We are sincerely grateful to the organisations and individuals who have supported us throughout the year. Your generosity means we can continue to provide quality services to people with disabilities and their families in Western Australia.







    Chevron City to Surf for Activ Sponsors

    CTS youtube preview

    Regional Events Supported by:

    And lastly, just in case you missed it

    Didn't catch the news? Miss out on our latest Facebook update? Check out the best stories of 2015/2016 here!


    FB update Happy
    FB update business news
    FB update Adam on road
    FB update Artspace Primo
    FB update Mercedes Portaro
    FB update Barry
    FB update Bye Tony
    FB update Mark and Bern


    Throughout 2016 Activ’s Supported Accommodation services continued to be focused on a person centred, individualised approach in line with our overall strategic blueprint.

    • Delivering almost one million hours of support to residents
    • Transition of a number of Activ’s houses into MyWay or NDIS funding
    • Development of hubs in regional locations of Albany and Geraldton
    • Acquisition of 3 DSC Metro Group homes

    32-year-old Andrew has been with Activ for 12 years. Fun, outgoing and independent, Andrew works at Activ Property Care and shares his Activ h