Who can I contact for help?

Who can I contact for help?

Our Customer Engagement team can support you with any questions you may have about your Person Centred Plan or the NDIS – it doesn’t matter if you’re an Activ customer or not. Call our team on 9387 0555 or email customerengagement@activ.asn.au. You can also visit the NDIS website for more information.

Translating and Interpreting Service (TIS National)

The Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English.

TIS National provides the following interpreting services:

  • immediate phone interpreting
  • pre-booked phone interpreting
  • on-site interpreting

TIS National has access to more than 3000 contracted interpreters nationally, who speak more than 160 different languages.

Who can access TIS National?

TIS National can be accessed by eligible participants under the National Disability Insurance Scheme (NDIS). It’s for Activ customers from culturally and linguistically diverse (CALD) backgrounds.

How to access TIS National

If you want more information about accessing TIS, email customerengagement@activ.asn.au or call 9387 0555. Our friendly team will organise an interpreter on your behalf.

Additional supporting resources

NDIS registered providers

We aim to simplify the process by providing up to date information and guidance from the start of your NDIS application, all the way through to the support services.

Read more about NDIS registered providers

What is the NDIS?

NDIS is now the new way of delivering funding. It makes sure that you, the person living with a disability, receive the right funding to get the support you need.

Read more about What is the NDIS?

Activ and the NDIS

We want to help you take better control of your independence. You can access our comprehensive range of services in one convenient place.

Read more about Activ and the NDIS

Getting Started

Activ is here to work with you and help you plan for the NDIS. It’s important to develop an NDIS plan to make sure that you get the services and supports you want.

Read more about Getting Started

Am I eligible?

If you have a disability that is likely to be permanent and the disability makes it hard to take part in everyday activities, you can access the NDIS.

Read more about Am I eligible?

When will the NDIS rollout in my area?

It's important that you know when the NDIS will roll out in your area so that you are prepared and ready to develop your plan.

Read more about When will the NDIS rollout in my area?

We look forward to speaking with you.