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Changes to Supported Employee's Wages

Activ has been paying its supported employees an additional one-off wage payment after an internal review identified a mistake in the way we calculate wage rates. We apologise to all our supported employees and their families and carers for the mistake.

This mistake impacts all supported employees who work with Activ. Former supported employees who worked with Activ during the past 6 years but have ceased their employment are also entitled to this payment.  Our top priority has been to rectify the situation for supported employees.  

Activ has now paid all possible back payments (including superannuation) amounts; along with an interest payment to compensate for the fact that supported employees have not had the use of a portion of their wages for a period of time. Everyone has been offered a meeting to discuss the back payment if they wish to. 

A small group of current employees who require assessment through the Department of Social Services will be paid as soon as their assessments have been completed and the back payments ratified.  

Activ has made several attempts to contact supported employees who no longer work for the organisation, unfortunately there are many people who we have been unable to contact. If you know someone who has worked as a supported employee at Activ over the past few years, please encourage them to contact us via our helpline on 08 9387 0567 or by email at questions@activ.asn.au.  

We are continuing to work closely with the Department of Human Services.  Any increased wages as a result of future wage rises will be treated in the normal way by Department of Human Services.

We have improved our processes to ensure that this doesn’t happen again.

There are no changes to the numbers of supported employees or locations or any direct impact on Activ’s other staff and other services as a result of the payment issue.

If you have any questions about supported employee wages you can phone our helpline on 08 9387 0567 or email your questions to questions@activ.asn.au.