BSB20115 Certificate II in Business
This qualification reflects the role of individuals in a variety of junior administrative positions. Individuals in these roles generally work under direct supervision. The units are designed to further develop the students’ knowledge and skills in work place communication, customer service, use of business technology, environmental sustainability, safety and managing stress at work. Students will perform a range of mainly routine tasks using basic practical skills and operational knowledge working in a business environment.
- Communication in written, oral and electronic forms
- Technology including business equipment (computers, printers, faxes and photocopies, etc.) and the development of simple documents and information processing
- Business environments and its features
- Working safely
- Monitoring of resource use and own wellbeing
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RTO No: 51960