Training FAQ

How long is the course?
This can vary depending on the qualification being delivered but can be up to 12/18 months. Professional development courses may only be a few hours. 

Why do I need a USI number in order to enrol?
A USI (Unique Student Identifier) is an Australian Government requirement for all students undertaking a nationally recognised qualification or accredited training. Follow this link to obtain more information (https://www.usi.gov.au/about).
What do I do if I miss a training session due to holidays or illness?
You can try to complete the assessments using the resource book and take advantage of our flexible learning model or arrange with your team leader or manager to attend another class at a later date. If you are not employed by Activ, please contact your trainer.

How do I contact my trainer/facilitator?
You can contact your trainer by email through Activ Learning or by phoning or emailing Activ Pathways.

What happens if I am called in to work on a training day by the roster clerk?
Call your team leader or manager to explain that you are required to attend training and will not be available for the shift.

Can I leave early and do assessments at home?  
If you must leave early, please contact your line manager to inform them of your departure time. Pathways recommends that you utilise the time in class to complete your assessments with the assistance of your class mates and trainer. If you are not employed by Activ, please contact your trainer.

Do I need to complete my course by certain date?   
This depends on the course you have chosen; all details are included in the course outline.

How much time do I need to complete a course?    
This depends on the course you have chosen; all details are included in the course outline.

What happens if I did not pass my course? Can I redo the course? Do I need to pay again?  
If you have completed and not passed a course and would like to re-sit it, please contact Activ Pathways to discuss your options.

What happen if I missed a face-to-face class? 
You can try to complete the assessments using the resource book and take advantage of our flexible learning model or arrange with your team leader or manager to attend another class at a later date. If you are not employed by Activ, please contact your trainer.

What happens if I exit the course before completion? 
If you exit a course before it is completed you will be marked as incomplete. If you are completing a Qualification, there may be Individual Units of Competency that have been achieved. 

Is there a minimum passing score? 
This is determined on a course by course basis and varies between qualifications and professional development courses. 

Do you offer face-to-face courses outside of the Perth metropolitan area?
Yes, we offer training in regional areas of WA. All courses and their location are included in the course catalogue. If you do not see what you are looking for, please contact Activ Pathways by phone or email to discuss your requirements.

I can’t find what I am looking for do you create courses to meet our requirements? 
Yes, we can tailor or develop courses for you or your team. Please contact Activ Pathways by phone or email to discuss your requirements.

I would like to use my own trainer to deliver your course content, is this possible? 
Yes, please contact Activ Pathways by phone or email to discuss your requirements.

I am unable to attend my training session today, what do I do? 
You are required to make every effort to attend scheduled training sessions. If you cannot attend, please contact your trainer or Activ Pathways as soon as possible. Activ Pathways can be contacted on 9387 0555.

When will I receive my certificate or statement of attainment? 
You will receive your Record of Achievement or Statement of Attainment after your course has finished and all marking completed. Certificates will be presented at graduation. If you are unable to attend graduation it will be posted to you with the Record of Achievement. Unofficial copies of certificates can be printed from Activ Learning  in My Courses. Certificate of Participation for non-accredited courses can be printed from Activ Learning in My Courses. 

What if I change my mind? Do I get refund? 
All Activ Pathways courses are guided by the Cancellation Policy. If you do change your mind, you need to contact Activ Pathways as soon as possible to ensure you are eligible for a refund. Generally, a cancellation within 5 days of the start date is not refunded.

Can I pay by my course fees by instalment? 
Yes, prior arrangements will be required with Activ Pathways. 

Is financial assistance available? 
Fee Waivers are available on a case by case basis. Please contact Activ Pathways to discuss the options available.

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