The NDIS Quality and Safeguards Commission will be fully rolled out in Western Australia on 1 December 2020, so it’s important to understand its function. Once the NDIS is fully operational in WA, Australia will have a single, national registration and regulatory system for NDIS providers, setting a consistent approach to quality and safeguards.

The commission registers and regulates NDIS providers and ensures providers deliver quality service. It monitors compliance with NDIS standards and code of conduct and it responds to complaints and incidents. All complaints are taken seriously and assessed. The NDIS Commission works with participants, providers and workers to resolve issues and improve the quality and safety of NDIS supports across Australia.

Among other responsibilities, the NDIS Commission works with people with disability, NDIS providers and workers to improve their skills and knowledge for the benefit of the sector. It also monitors the use of restrictive practices and educates providers and NDIS participants about behaviour support strategies.

For more information on how to make a complaint through the NDIS Quality and Safeguards Commission, visit their website.