Do you need help sharing feedback or making a complaint?
Visit the Resouces page for a list of organisations can help you provide feedback and advocate on your behalf.
If you are giving a compliment, we will ensure this reaches the area you are referring to.
If your feedback is a formal complaint we aim to resolve most of these within 30 days. We are happy to respond to you about your issues, or you can remain anonymous. It’s up to you.
The NDIS Commission is an independent government body that regulates the safety and quality of all NDIS services and supports.
A complaint can be made to the NDIS Commission by:
We take privacy and confidentiality seriously at Activ.
Your complaint or feedback will be handled on a ‘need to know’ basis, which means we will only discuss the matter with those who need to know. However, when a complaint involves a customer, we always advise and involve them to the extent possible.