SIR20216 Certificate II in Retail Services

SIR20216 Certificate II in Retail Services

This qualification provides the skills and knowledge to prepare people for job roles within the retail environment such as supermarkets and department stores.

It is designed for people who are new to the retail industry or in an entry-level role and work under supervision of others.

After completing this course students will have the basic skills necessary for working in a diverse range of retail roles such as sales assistants, customer service assistant and point of sale operators.

Course Content

Includes 12 units of competency (7 core and 5 electives) covering:

  • Plan a career in the retail industry
  • Work effectively in a service environment
  • Communicate in the workplace and engage with customers
  • Organise and maintain the store environment
  • Follow point-of-sales procedures
  • Receive and handle stock
  • Identify and respond to security risks

Enquire now about our courses

Enrol in SIR20216 Certificate II in Retail Services with Activ Pathways today!

Contact Us via our enquiry form, or phone us on 08 9387 0555

RTO No: 51960

  • Duration

    The qualification is delivered over a 6 month period, incorporating face-to face training, work placement and assessments. Flexible training options are available.

  • Work Placement

    Work placement in a retail workplace is required.

  • Fee For Service

    Contact Activ Pathways

  • Award

    Nationally Recognised Qualification

  • Funding

    Funded: $1,512.80. Funded concession: $455.70. The student tuition fee is indicative only and subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fee.