Coronavirus: Activ services update from our CEO

Coronavirus: Activ services update from our CEO

Following WA Premier Mark McGowan’s announcement of the easing of COVID-19 restrictions from 18 May, Activ has developed a phase two plan for staff and customers that aligns with government directives.

All services

Visits to all sites must be considered essential. Visitors must complete a health survey, and follow standard hygiene protocols.

Transport of customers

Travel in Activ vehicles aligns with Worksafe’s ‘Safe Transport during the COVID Pandemic’ guidelines. Activ vehicles, and work use of private vehicles, are permitted to have one passenger per row of seats, sitting as far apart as practicable. Where a trip includes members of the same household, the second and third row of seats can have two passengers per row, sitting as far apart as practicable. To download a helpful infographic, click here.

Supported accommodation

The total number of people at a supported accommodation site must not exceed 20 at any one time, and cannot exceed one person per 4sqm. We recommend that only one (1) resident per house has a maximum of five (5) visitors at any given time.

When a customer is taken out of supported accommodation for an outing, those outings must be held at locations where social distancing guidelines can be followed. Customer visits to the family home, or overnight stays by customers to their family home, are discouraged. In exceptional circumstances, they can be made with the approval of the relevant team leader.

If an accommodation customer works somewhere other than an Activ employment site, they will be given advice to ensure the risk of infection is minimised.

Community services

1:1 and small group community access activities can include visits to libraries, cafes, restaurants, fitness centres, etc. These visits are still subject to each location’s availability and rules. Community based supports at hubs can resume with a limit of 20 customers per site. Each site must still adhere to one person per 4sqm.

Employment services

During phase two we will continue services, as usual, while strictly adhering to the COVID-19 safety guidelines. Excess capacity will be considered for relocation to new agreed sites.

Property care

There is no change to property care, provided there is an adherence to social distancing and hygiene guidelines, particularly around transportation of staff and customers.

Short-term accommodation/respite

Short-term accommodation/respite services remain closed during phase two.

Need more information?

If you have any questions that relate to COVID-19 and Activ’s services, email us at, phone us on 0429-234-917 or visit our coronavirus hub.

Additional contacts

  • Department of Health: For coronavirus health questions, phone the DoH on 1800 020 080.
  • Disability Gateway: If you live with a disability and need help because of coronavirus, call the Helpline on 1800 643 787.